Need help about your account on Playoium ?

Creating an account is quick and easy! You just need to enter your email address and fill in some information. You must first select Sign up at the top right of Playorium. Then enter your information to create your account such as your email address, your name, first name, etc. You will then receive an email to validate your account. It is imperative to click on the link in the email to activate it.

Before participating in tournaments, you need to set up a game account that is linked to the game. To do this, go to your profile on Playorium. You will be asked for your game account when you register for the tournament if it has not been entered. 

To go to your profile, it's quick and easy, here is the information in pictures : You must first go to your nickname in the horizontal navigation bar and choose MyProfile. Thereafter, selected Game Account. You can then add or change your game accounts.

Be sure to put in your correct game account. If your opponent protests, you may lose the game (even if you won it). 

What gaming accounts are available? 

You can enter your game accounts for the PlayStation network, Xbox live, Steam, your RIOT ID, your Origin account, Battlenet and Epic Games. Please note that game accounts are only valid for one player account.

Your address is necessary to send your prizes and to validate your account. 

To change your address, you must go to your profile. In order to go to your profile, you have to click on your nickname on the top right of the Playorium navigation bar (see screenshot below). You must then scroll down to "Personal Information". You can then encode or modify your address. Don't forget to click on save.

You have the ability to check your entire transaction history (whether it's a coin reload or tournament entry) directly from your profile. 

To access your transaction history, go to your profil pic in the Playorium navigation bar and choose Coins & Wallet. You see the complete history of your activities (reloads, tournament entries, etc.). If you want the details of the transaction, you can simply click on the transaction you are interested in.

In order to be able to receive winnings in your bank account, verification is required. 

We implement account verification to improve security and identity theft during cash-outs. This prevents scams and account theft. 

Requesting verification is quick and easy, just go to your profile and select "Coins & Wallet" : Afterwards, apply for a cashout If your bank account is not yet verified, you will get a pop-up that tells you that your account needs to be verified. You can simply click on "Request Bank Account Verification". You will receive an email with the procedure and a link to send your documents. Please note that the link is only valid for 2 hours, after that the request is cancelled for security reasons. After clicking on the link, you will be redirected to a unique link that is linked to your account. You have 2 hours to send us some information like : 

• First name 
• Last name 
• IBAN & Swift/BIC 
• Currency 
• Front & back photos of your identity card (or passport) 

The documents sent are automatically deleted from our servers after validation or refusal of the account. 

You will then receive an email confirming that we have received your documents. We analyse the documents and your account and validate or refuse to validate your account within 72 hours. In case of refusal, you will receive the reason for the refusal and the procedure in order to be in good standing regarding your account.